• Bot creation instructions
  • Boost your customer support with Mavibot's helpdesk
    platform

    WhatsApp, Instagram, Telegram and email in one inbox.Every message is a ticket — auto-routed, answered with AI.
    Free plan. No credit card.
    Helpdesk interface
    Centralize all your requests and grow your sales
    Helpdesk tools for your business
    Instant notifications for new messages
    Quick reply templates to answer in seconds
    Automatic assignment of requests to managers
    Capture leads automatically from Email, WhatsApp, Instagram & more
    Full conversation history in one view
    Manager analytics and performance reports
    Launch sales 3x faster than your competitors
    Efficient helpdesk workflow
    Faster Responses
    Reply to WhatsApp, Instagram, Email and Messenger messages without switching tabs — faster responses, happier clients
    Manage All Requests
    See all client inquiries at a glance with clear structure, statuses, and organized lists
    Auto-Assign Clients
    New clients are assigned to managers automatically, balancing the team’s workload without manual effort
    Client Tools in One View
    Manage tasks, CRM deals, service bookings, and reply templates directly within the chat
    Faster Responses
    Manage All Requests
    Auto-Assign Clients
    Client Tools in One View
    Simplify. Automate. Improve.
    Why do businesses trust Mavibot?
    All conversations in one platform
    Instagram, Facebook, Telegram, WhatsApp, email, and other messengers and social networks—all chats in a single workspace.
    Why choose our helpdesk
    Quick start
    No complex setup required. Just connect your messaging apps and start chatting with customers right away.
    User-friendly interface
    All customer information is visible at a glance: conversation history, details, assigned agents, deals, and tasks.
    No lost customers
    Incoming requests are automatically distributed across the team. No overload, and clients never wait.
    Simple pricing
    Clear and fully transparent pricing with no hidden fees, extra charges, or fine print—you always know exactly what you’re paying for.
    Platform features
    Start automating your support today

    Connect your messaging channels

    Telegram
    Facebook
    Instagram
    WhatsApp
    Email
    Live Chat
    Growth stories
    How our clients use Mavibot
    Real stories from 15,000+ companies on the platform
    SAAS COMPANY · HELPDESK
    Helpdesk for a SaaS Company
    Routine requests are organized, and support specialists spend more time on complex issues.
    ELECTRONICS ONLINE STORE · HELPDESK
    Helpdesk for an Electronics Online Store
    Delivery, warranty and return requests are prioritised and reach the right staff faster.
    TRAVEL COMPANY · HELPDESK
    Helpdesk for an International Travel Company
    Requests from the website, email and social media land in one queue, so no message gets lost.
    ONLINE SCHOOL · HELPDESK
    Helpdesk for an Online School
    Shared response templates and request history help staff give students consistent answers.
    FINANCIAL SERVICE · HELPDESK
    Helpdesk for a Financial Service
    The manager monitors response time, team workload and the main reasons clients get in touch.
    What People Say About Us
    Mavibot customer reviews
    What People Say About Us
    Mavibot customer reviews
    OwnerChatbot DeveloperApplied Data Science InternOwner
    4.7 (241)
    Business owners trust Mavibot
    Andre P.
    Andre P.
    Owner
    I teach an online course on neural networks, 3 modules, 26 lessons total, last module's more about finding clients than the actual tech stuff.

    I post on TikTok and Instagram and just tell people comment or DM a word and the course link shows up automatically, don't even have to think about it. From there whoever's serious ends up in WhatsApp where the AI handles the first few messages, explaining the course, answering the usual questions, before I even see the chat.
    Anonymous User
    Anonymous User
    Chatbot Developer
    What I like about Mavibot is its extensive customization capabilities: any process can be configured exactly the way you need it.

    There are already many ready-made integrations, and if something is missing, it can be added or developed independently with even basic coding knowledge. This opens up virtually unlimited possibilities.
    Sri S.
    Sri S.
    Applied Data Science Intern
    Sometimes, the variety of features can be overwhelming, but their customer support chat bot can solve that problem. Although, I would still recommend adding a user manual, but that absolutely does not limit a user's experience.

    Working at a startup, you have to play multiple roles like sales, marketing, developer, analyst. Having Mavibot helps me handle one of my important roles.
    Nastya Y.
    Nastya Y.
    Owner
    We hooked up WhatsApp and Telegram to Mavibot a few months back. The AI asks what service the client wants, checks who's free, and just books it, no one on our end has to pick up the phone.

    Honestly didn't expect it to save this much time. Switched our booking over to Mavibot a few months back. The AI figures out what the client wants and gets them on the calendar, which means my staff aren't answering the same three questions on the phone between cuts.
    OwnerChatbot DeveloperApplied Data Science InternOwner
    4.7 (241)
    Business owners trust Mavibot
    No hidden fees or additional charges
    Transparent pricing that scales with you.
    Additional options
    +10,000 messages
    per day
    $ 19.9
    +1,000 emails
    per day
    $ 9.90
    +2 GB
    file storage
    $ 1.90
    +100 students
    in a project
    $ 9.90
    Additional channel
    $ 9.90
    Additional employee
    $ 9.90
    Live chat demo

    One service for all your needs.

    Change the way you run
    your business today

    Communicate with customers in one inbox. Never lose a client. Manage customer conversations with ease, without switching apps.

    Free plan. No credit card.
    FAQ

    Frequently asked questions

    What is a help desk (shared inbox)?
    A shared inbox brings all your customer conversations — WhatsApp, Instagram, Facebook, email, and live chat — into one workspace so your whole team works from a single place.
    How do I prevent two agents from replying to the same message?
    The platform detects when a conversation is already being handled and alerts other agents in real time, so no customer ever gets a duplicate reply.
    Can I track response times and agent performance?
    Yes. Built-in analytics show response times, resolution rates, and individual agent performance so you can spot bottlenecks and hit your SLA targets.
    Does it work with AI?
    Yes. AI classifies incoming messages, suggests replies based on past conversations, and handles routine questions automatically so your team focuses on complex issues.
    Can managers monitor and join conversations?
    Yes. Managers have full visibility into all ongoing conversations, can leave internal notes, and jump in at any point without the customer seeing it.
    Are there canned responses for repetitive questions?
    Yes. Save your most-used replies as templates and send them in one click. You can also automate answers to frequently asked questions using the chatbot and smart AI assistant.
    Does the shared inbox work with chatbots?
    Yes. Chatbots handle common questions around the clock and hand off to a live agent the moment a conversation needs a human touch.
    How quickly can we get started?
    Most teams are up and running within hours. Just connect your channels and your team can start handling customer conversations right away.
    Can the whole team work from one WhatsApp number?
    Yes. Multiple agents can handle conversations from a single official WhatsApp number, with automatic assignment so everyone knows exactly what they own.
    Does it integrate with our existing CRM?
    Yes. The platform connects with popular CRMs so agents see the full customer profile, purchase history, and past interactions right next to every conversation.